This role leads Employee Technology & Digital Workplace, a significant function within Digital and Technology, directing the Service Desk and ServiceNow ITSM platform, employee lifecycle technology (onboarding/offboarding), digital workplace engineering, field/deskside support, and M365 and collaboration platform delivery through subordinate management. The Executive Director determines the organizational structure and operational direction for the function and participates with senior management in developing the strategic plans and objectives that govern it, ensuring the function's direction remains tied to company-wide performance and responds effectively to Regeneron's constantly changing business needs.
The Executive Director brings in-depth knowledge of the functional area, Regeneron's business strategies, and the company's goals to reposition employee-facing IT as a modern, consumer-grade digital experience. Decisions on strategy, investment, and operating model in this function have a measurable, long-term effect on employee productivity, cost-to-serve, and the company's ability to attract and retain talent — the Executive Director is expected to bring strength and clarity to the function during periods of growth or major change, and to lead effectively even where direction is ambiguous.
This is the next iteration of IT service delivery at Regeneron — evolving the function from a ticket- and SLA-driven operation into a proactive, experience-led organization measured on employee sentiment, self-service adoption, and time-to-resolution, not just uptime. The Executive Director partners closely with Enterprise Architecture on technical standards and platform decisions, and with IT Strategy & Transformation, which sponsors chartered modernization initiatives into this tower without assuming direct reporting authority.
Where and When
This is an on-site position 4 days/week, primarily based at our Sleepy Hollow, NY or Warren, NJ office. If eligible, we can offer relocation benefits; we cannot offer a fully remote option.
What You'll Lead
Employee Technology Strategy & Digital Experience Vision
Service Desk & ITSM Operations (ServiceNow)
Employee Lifecycle Technology (Onboarding & Offboarding)
Digital Workplace Engineering & Endpoint Experience
M365 & Collaboration Platform Delivery
Field & Deskside Support Operations
Experience Measurement & Continuous Improvement
Vendor & Platform Management
People Leadership, Mentoring & Team Culture
Key Working Relationships
This role is viewed across Regeneron as a role model for employee-centric technology delivery and is regularly sought out by leaders at all levels for advice on employee technology matters. Because much of this role's influence runs through governance and partnership rather than direct authority over every function it touches, it also serves as the principal spokesperson for employee technology and digital workplace matters on highly significant issues, and is expected to negotiate difficult matters with senior management and functional heads, both internally and externally.
What You Bring
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.
Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.
Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.
As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.
For jobs in Canada: this posting is for an existing position.
Salary Range (annually)
$255,000.00 - $424,900.00
We take hiring seriously — because finding the right person for our mission matters as much to us as finding the right company matters to you. Our process is thorough by design: we want every new hire to feel confident they've found a place where their work truly matters, and we want to be just as confident we've found someone who'll thrive here. It's a two-way conversation, not a one-way interview.
Curious what that looks like step by step? Check out How We Hire.
Here, you’ll collaborate with teams across regions to help move our mission forward.
We invest in your health and stability so you can focus on making meaningful impact. Below is a highlight of benefit programs that may be available to you, depending on your country of employment, role, etc.
From application to your first day — here's how it works.
Browse open roles at careers.regeneron.com, filtered by department, location or category. You can also create a job alert or join our Talent Community to get matched with new openings as they post.
See something you like? Submit your application for the role that fits your background and goals.
We review your application and if your experience is a match, we'll reach out to start the conversation. Some roles include a seminar or technical exercise — we'll always tell you in advance.
After interviews and careful consideration by the hiring team, we'll follow up either way. If you're selected, we'll walk you through the offer — compensation, benefits, and start date.
Nachdem du unser Angebot angenommen hast, unterstützen wir dich bei der Vorbereitung auf deinen ersten Arbeitstag. Ob wichtige Unterlagen, Informationen zu deinem Arbeitsplatz oder, falls erforderlich, Unterstützung bei einem Umzug – wir sorgen dafür, dass du bestens vorbereitet in deine neue Rolle starten kannst.
